Privacy Policy

1. Information We Collect

1.1 Information You Give Us

• Name, email address, phone number, and business name submitted through contact forms, quote requests, or consultation bookings.
• Project details you share during onboarding, such as business requirements, branding assets, hosting credentials, and content for your website.
• Billing details processed when you pay for services through our payment gateway.
• Any information you send us directly by email, WhatsApp, or phone.

1.2 Information Collected Automatically

• Standard technical data such as IP address, browser type, device type, and pages visited on idealwebdesign.lk, collected through server logs and analytics tools.
• Cookies and similar technologies, as described in Section 3.

2. How We Use Your Information

We use the information we collect to:

• Respond to enquiries and prepare quotes or proposals.
• Design, build, host, and maintain websites and platforms for our clients.
• Process payments for our services.
• Provide ongoing support, maintenance, and speed optimization for existing client websites.
• Send service updates, invoices, and, where you have agreed to receive them, occasional marketing messages.
• Improve our website, services, and marketing based on how visitors use idealwebdesign.lk.
• Meet legal and accounting obligations in Sri Lanka.

3. Cookies and Tracking

Our website uses cookies and similar technologies to keep the site working properly, remember your preferences, and understand how visitors use idealwebdesign.lk. This may include analytics tools such as Google Analytics and advertising tools such as the Facebook Pixel, which help us measure the performance of our ad campaigns.

You can control or disable cookies through your browser settings. Disabling cookies may affect how parts of our website function.

4. Third-Party Services

We share information with trusted third parties only where needed to deliver our services:

• Payment processing: transactions are handled by PayHere, a licensed Sri Lankan payment gateway. We do not store your full card details on our servers.
• Hosting providers: client websites and data are hosted on secure shared or dedicated hosting infrastructure, including our own development servers.
• Analytics and advertising platforms: such as Google Analytics and Meta (Facebook) tools, used to measure website and ad performance.
• Software and communication tools: such as email providers, used to communicate with you about your project.

We do not sell your personal information to third parties. We only share what is necessary for these providers to perform their services, and they are expected to protect your information accordingly.

5. Client Project Data and Confidentiality

When you engage IWD for a project, you may share business documents, credentials, and other sensitive materials with us. We treat this information as confidential and use it solely to deliver the agreed project.

• Login credentials and access details are never shared over plain email. We share them through secure, time-limited, one-time access links.
• Project files and credentials are only accessible to team members working on your project.
• We retain project materials for the duration of the engagement and for a reasonable period afterward to support maintenance and future work, unless you ask us to delete them sooner.

6. Data Security

We apply reasonable technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or loss. These include secure hosting practices, restricted access to client data, and secure methods for sharing sensitive credentials.

No method of transmission or storage is completely secure. While we work to protect your information, we cannot guarantee absolute security.

7. Data Retention

We keep personal information for as long as needed to provide our services, maintain your website, meet legal and accounting requirements, and resolve any disputes. When information is no longer needed, we take reasonable steps to delete or anonymize it.

8. Your Rights

Depending on your location, you may have the right to:

• Ask us what personal information we hold about you.
• Request that we correct inaccurate information.
• Request that we delete your personal information, subject to legal or contractual obligations.
• Withdraw consent to marketing communications at any time.

To exercise any of these rights, contact us using the details in Section 11.

9. Children’s Privacy

Our website and services are intended for businesses and individuals over the age of 18. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. The updated version will be posted on this page with a revised effective date.

11. Contact Us

If you have questions about this Privacy Policy or how we handle your information, contact us:

• Website: idealwebdesign.lk
• Location: Kandy, Sri Lanka
• Email: [email protected]
• Phone / WhatsApp: +94 77-844 7474